Fabric Group picks Operating As Their PSA Platform

Fabric Group picked Operating. 140 team members across Australia, India, China, the Philippines, and Singapore, delivering technology consulting and software solutions for clients across the Asia Pacific.

Like a lot of firms their size, they grew efficiently on spreadsheets and a stack of point tools that worked... until they didn't. Staffing 140 consultants across dozens of live engagements started to feel like it was holding the delivery work back.

They looked for a PSA that matched how they actually work: modern architecture, a real API, and first-class MCP support so AI agents can read and write against their operational data without a bespoke integration project. That's what they found here.

For a long time, we ran the business using a point solution time tracking tool and spreadsheets, and that approach served us well. Where we're at right now, this setup starts taxing everyone. We picked Operating because it's built for the future of consulting: clean data, a proper API, and MCP support. This allows us to use Operating where we feel the most comfortable: in our AI-enabled tools, on our developers' terminals, or in the UI itself. The Operating team worked alongside us during evaluation, took our feedback seriously, and acted on it. That responsiveness gave us confidence the product will keep moving in the right direction.

— James Garner, Head of Engineering, Fabric Group

I'm biased. I run Operating, so of course I think we were the right pick. The reason this one matters to me specifically: most PSAs on the market were architected ten or fifteen years ago, long before anyone thought about letting an LLM query utilization or propose an allocation. When a technical team at a software consultancy evaluates those tools on the merits, they tend to walk away unimpressed. Fabric's engineering lead looked at Operating and saw something built for the next decade rather than patched up from the last one. That's the review I care most about!

— Lauri Eurén, Founder, Operating.app

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Welcome aboard, Fabric. We're going to have a good time.