How Furo Connected Sales, Delivery, and Time Tracking with Operating

What They Needed

Furo was managing operations across disconnected tools. Harvest handled time tracking and HubSpot managed deals, but the two systems weren’t connected. This created friction in the resource planning process. Project details had to be entered manually in multiple places, and there was no reliable way to see who was available or already assigned to client work. The lack of visibility made it harder to coordinate fast-moving DevOps and engineering projects with confidence.

Getting set up quickly

Getting up and running with Operating was simple, as client, project and people data were imported from Harvest when integrating the products with Operating’s plug and play integration. Same goes with upcoming projects from the sales pipeline. In addition, the Operating team helped Furo migrate their existing project allocations on the platform helping Furo pick up directly from where they left off with connected systems, all in a matter of a couple of days.

How Furo Uses Operating

Furo uses Operating across delivery, sales, and leadership to keep resourcing clear, coordinated, and accurate.

• Delivery leads use the platform several times a week to allocate engineers to projects and keep plans current. They track planned hours against actuals from Harvest to stay on top of delivery.
  
  
• Sales inputs staffing needs for upcoming client engagements, giving the delivery team enough runway to plan project teams.
  
  
• Leadership monitors planned versus actual utilization and uses the data to steer operations more efficiently.
  
  

Operating is also used in recurring resourcing meetings to review upcoming project needs and rebalance capacity in line with demand.

Key Features

Furo relies on several features in Operating to keep their DevOps and engineering delivery aligned with commercial planning:

• Horizon view, connected to HubSpot, supports forward planning for deals in progress. It helps the team forecast utilization and identify when to shift sales focus.
  
  
• Predictive project burnup compares planned effort, actual hours, and budget progress, giving clear signals on project health.
  
  
• Utilization metrics bring in data from Harvest to show how engineering time is being spent, helping the team reduce inefficiencies and improve billable hours.
  
  

Results and Impact

Since switching to Operating, Furo has streamlined its entire planning workflow.

The HubSpot integration removes the need for manual project setup and improves collaboration between sales and delivery as well as enables a robust capacity planning process. Harvest data flows into Operating automatically, giving delivery leads real-time comparisons between plans and actuals. The result is fewer surprises, more reliable forecasting, and stronger day-to-day coordination.

For a consultancy that delivers complex infrastructure and DevOps work, these gains have made a real difference.

“Operating has made a real difference in how we run delivery. The HubSpot and Harvest integrations keep our data in sync, and the reporting gives us exactly what we need to make smart decisions without extra admin. It’s helped us simplify the process and stay aligned across sales, projects, and resourcing.”
— Shawn St Mart, Delivery Lead at Furo

Key Integrations

Furo connects Operating with two core systems:

• HubSpot, to bring sales pipeline data into resourcing and improve planning visibility
  
  
• Harvest, to track actual time spent and compare it against planned allocations
  
  

These integrations allow Furo to reduce double handling, improve operational visibility, and scale their delivery with fewer bottlenecks.

Summary

Furo replaced disconnected tools with a streamlined setup combining Operating, HubSpot, and Harvest. For a consultancy focused on DevOps and infrastructure delivery, the shift has made operations simpler, faster, and more accurate. By reducing manual effort and connecting key systems, Furo is able to run its Australian team with greater efficiency and stronger alignment across delivery, sales, and leadership.